1. Introduction

Prominent MD Solution (“we,” “our,” or “us”) is committed to protecting the privacy and security of our clients’ personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services. By accessing our website or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information from our clients:

• Personal Information: Name, address, phone number, email address, date of birth, Social Security number, insurance information, and other personally identifiable information.
• Medical Information: Health records, medical history, treatment information, prescription details, and other health-related data.
• Payment Information: Billing address, payment method details, and other financial information.
• Usage Information: Information about how you use our website, including IP address, browser type, device information, and browsing history.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our services, including credentialing, claim submission, denial management, live scribing, practice management, and call handling.
• To communicate with you regarding your account, services, and support requests.
• To process payments and manage billing information.
• To improve our website, services, and customer experience.
• To comply with legal obligations, regulations, and industry standards.
• To send you promotional materials, newsletters, or other information about our services (if you have opted to receive such communications).

4. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in providing our services, including IT support, payment processing, and data storage.
• Healthcare Providers: We may share your medical information with healthcare providers involved in your care, as necessary to provide our services.
• Legal Compliance: We may disclose your information if required by law, regulation, court order, or government request, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the new owner.